I'm locked out of my account

Why was I locked out?

The security of your account is of the utmost importance, and the MINDBODY® app has protocols in place to guard against "brute force" hack attempts and password guessing. For this reason, we'll temporarily lock your account after five successive failed login attempts.

How can I get back into my account?

You can regain immediate access to your account by resetting your password.

Otherwise, your account will automatically unlock after seven hours and five minutes. Neither MINDBODY nor your local business can lift this lockout before that time.


ADDITIONAL RESOURCES

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