Why are my passes not appearing in the app?

It's likely the email address or name you're using with the MINDBODY® app is different than what's on file with that particular business.

The MINDBODY app automatically syncs with a business by matching two pieces of information across accounts: your email address and your name. If these details don't match, then you'll need to manually sync your accounts to access all of your passes.

Manually syncing with an alternate email address

  1. Tap More at the bottom of your screen.
  2. Select Settings.
  3. Tap the Send button under Account.

Now check your inbox for the verification email -- it should arrive within a few minutes. 

After opening the verification email, tap Verify My Email, and then scroll to the "Search for a business" section at the bottom of the screen.

  1. Enter the name of the missing business, and tap Search.
  2. Tap on the name of the business you would like to sync.
  3. Enter the email address and password you use with this business. Keep in mind, your login details with a local business may not match what you use in the app.
  4. Tap Sign In.

Click here for additional information on account syncing.


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